We don't even sit there. I work with Patty when I shop at La-Z-Boy. We came here looking for a nice recliner/rocker for our nursery, I figure if I'm going to be getting up 3-4 times a night I want a comfortable chair to sit in! for 12 mos - Total $689.991 with a Wayfair credit card Shipping to Boydton - 23917 1. They have the same model we ordered sitting on their showroom floor but won't give us that in lieu of waiting for some undefined amount of time. We got our own handyman. Very disappointed and frustrated with this purchase. Very disappointed. Winner: La-Z-Boy is a clear winner in the price category because it has a broader range of products suited to all budget classes. We had a very great experience at this store. Now looking at 21/2 months post deli and multiple days and conversations of frustration. Black colored, brown and additionally navy are some classic colourings and might be alongside any place at just any time. Furnished our living room with Michael at this location and it was a breeze! He quietly contemplated it, took pictures and said he would not attemptto repair the furniture as it would take too long to fix it. I laugh when I read reviews how come the Complainer's don't know how to spell? Michael our sales consultant was so helpful. Its now 15 weeks and we get delivery date Dec. 23. Michael Dawson had so much patience with us! These brands sell living room, dining room, and bedroom decor, though La-Z-Boy has options for kitchens and patios as well. He assured me that Michael would get credited with the sale. We've had several Lazyboys and the quality has been good. If not Lazyboy, then what is a good brand? It's definitely decent furniture. Ashley Furniture tends to have more traditional, contemporary, and kid-friendly options, while La-Z-Boy leans more toward mid-century modern, family-friendly, and casual options. I replaced two missing bolts (I actually gave him one of my bolts) and was ready to leave but showed him that he made the couch worse. It took 10 months for my sofa and love seat to arrive and it arrived defective. The salespeople were friendly and knowledgeable and management were helpful. Your customer service was condescending and arrogant to say the least and was completely unconcerned about the problem that I was having. My couch is less than 6 months old and is totally broken. Leather grains do not match from the seat to 3 seams of head and back of chair.Leather wrapping at foot rest also not completely wrapped and secured in place and lifting! We tried to give it a go, but a few weeks later, after the holidays, my wife called the store to address the issues. SO we have a sofa unusable for the most part in our living room while we wait for La-Z-Boy to get their act together. We were treated as a customer should be when we visited the store. Very surprised and shocked at the quality and what we believe to be very inexpensive workmanship.. A ton of staples are holding these chairs together .. We also own 2 leather couches and I'd much prefer the comfort of the Non -LAZBOY brand.. Do not waste your hard earned money like we did !!! After a few hours, we finally found the perfect rockers and a couch to match. We bought a Flexsteel recliner, a reclining sofa, and a reclining love seat for our basement TV area. Very poor quality, just over 2 years old and it's already broken down and not very comfortable. I know they were looking for a tip and there was no way on top of the $199 delivery fee we paid would I even consider a tip! I have little doubt it would take them at least 20 minutes to fix this and I believe they have a two hour minimum, but I'm not sure about that. Customer service was absolutely no help and only offered me to dismantle my furniture and pick up/deliver the furniture myself to save the delivery fees. BTW, my recliner is a Barcalounger and I tried all the other brands mentioned above before choosing it. Huge red flag and wish I knew before buying. He was extremely patient and informative and helpful. The issue is due to materials and workmanship defects. I get a call the end of April," the chair has arrived, but we won't get to your area until after May 15th-we'll call you". I had a set of rocking recliners delivered in July 2022. No one should have to wait 3 months for a service call. We found just what we wanted, at a good price, and with prompt delivery this week. The week that La-Z-Boy was scheduled to deliver I called, and they gave me the delivery date of June 9 (which was only a week later than the original estimate). Lazboy sells bonded leather furniture to unsuspecting customers. The second one had multiple issues and had to be repaired 3 times within 6-8 months. TERRIBLE product. Such a disappointment as they used to be such great qualit. Who knew La Z Boy was still in business? We were skeptical about coming here in the first place because I don't usually like that "used car salesmen" feel of places like this, but we were pleasantly surprised. Look at others' reviews. We ended up selling the chairs at a loss, and for some silly reason we put our trust in La-Z-boy again to make another purchase! Again, thank you for your help in resolving this issue. No one could answer me. When it comes to the pieces that La-Z-Boy's shoppers are most excited about, there are a few popular requests that customers make again and again. He sleeps in it often. As a result I needed a great chair that would be comfortable and should definitely last me for the rest of my life (I'm already 2 1/2 yrs past the longest the cancer centre gave me). I have never had a problem and hope it lasts for the rest of my life!! Treated us like our sale mattered. Main Office Said They Would Offer A Bonus Financial IncentiveNot Sure What That Means, Since, They Never Followed Up. It is also important to note that you will pay almost $200 for delivery in some cases when buying from Lazy Boy. She made it clean efficient and easy. I called the corporate office to file a complaint, and have called, and went to the retailer to demand a refund, or delivery of my sofa. My husband has a very physical job, so he has always had a recliner. I like the colors they have and I especially adore that you can customize the fabrics out of a large selection (though 6-8 weeks is too long of a time in my opinion to wait for it). Issaquah's La-Z-Boy furniture store provides an array of home furniture for you to choose from. I understand the time frame but the board was a plywood board and had knots on both sides where it broke and there were several missing pieces of board inside the plywood board itself. My wife and I went in about 5 months ago and talked to Linda. Oh by the way, the delivery guys from san jose were friendly. You have to bring couch in, They pay for parts and you pay $75 an hour labor. I bought a $1200 rocker recliner a little over 1 year ago. Two things for potential customers. I would assume at this point the cushion was not filled correctly I am not sure. If I didnt live so far from there store i would put it in the back of a truck and drop it on their doorstep So the customers could see what the furniture looks like and maybe i could stop some people from buying their crap. Asked for service. Many thanks, love our LaZBoy recliner! Whenever I get a cold or allergy attack, I find it very easy to sleep sitting up or semi-reclined in the Lazyboy. Great furniture! So, they didn't cover it. The store which sold the furniture was "very sorry" but did nothing to help me obtain warranty service. Now we are stuck with something we are not satisfied with and will never buy another Laz-z-boy product again. You can't beat the quality, comfort, or prices in the long run. Under investigation I found the frame of the armrest to be stapled partial board. 30% off is a scam to get you in the store. Shop Homemakers for the best Chairs & Recliners at the lowest prices. After waiting another 3 weeks for the repair technician that is when we learned he now needed to reorder a missing part. Not a good produce. So I went to La-Z-Boy furniture. Cause friction of the non leather. Now we have to retain an attorney, call the local news channel or just put it out with the trash and start over with a different company. The quality they used to make was something that as a consumer I would stand behind. Very informative..and about Lane furniture too! It arrived as a grey suede chair. Some of the links on this page are affiliate links, which means we may receive a small commission if purchases are made through those links. Chair cost $1900 and lacks quality and craftsmanship and literally falling apart! He determined we need a new arm so he placed the order for it. I plan on purchasing a zero gravity PC-420. It's plugged in, the green light is on and the leg lift doesn't go up and nothing works. I was greeted by Minh, the store manager. The delivery was on time and professionally installed. Very poor service. It is still the most comfortable chair I have ever been in, but the La-Z-boy is sure not living up to it's reputation or warranty promises. Most of La-Z-Boy pieces are handcrafted here in the US at one of their 5 manufacturing plants and made from US and imported parts. Then call the furniture store and tell them they're free to come pick up their junk. Cannot sit close to the arms of the chairs. This is the worst policy for a large company, that I have EVER seen. I've made three purchases with her - the most recent being yesterday - and I highly recommend working with Patty. For example, high pressure, lame sales lines, disinterested sales people, etc. Had a great experience here, very pleasantly surprised with the quality and prices of the furniture! Double sofa all materials are peeling except leather. Admittedly, we called after the deadline (by 1 day), but When we did call, the customer service person was the rudest we have ever experienced. Everything they recommended worked out very well. Some links on Slumber Search are referral links. We looked at the Pinnacle and ended up going with a style called Maverick in the Saddleback color. His incredible service doesn't stop there. Being on a strict budget, I ended up purchasing one of those microfiber sofas and chair sets. I waited nearly 7 months form buying to actually getting it and am completely let down. Great showroom and selection. We are older and do the best we can, but certainly shouldn't be laughed at.especially since we have the money to buy whatever we want while these two bozos have to work at a furniture store. Phone calls emails phone calls no return call. However, there are some disagreements when it comes to to the in-store buying experience and percveived quality in some cases. They called to let us know that we could go pick it up. Sucks for them, I was going to buy a matching couch and loveseat from there, now I will look elsewhere. Beware. They have various pieces of furniture of unimaginable quality, especially their sofas, loveseats and chairs. Rest assured, it will not be from a La-Z-Boy furniture store. Expected much more for my hard earned money. They are from 2005 and still look new. WHAT THE HELL LAZYBOY??!?! Some customers may find this unappealing. First Available Appt Was 5 Weeks Later. I initially had concerns about the company as a third-rate furniture store and now my concerns have been proven true. Rocks and reclines for total comfort. La-Z-Boy just happened to have a set that I liked. It still works perfectly though it needs recovering. Price Range Comparison. Just bought a couch and love seat here. Their customer service has been great with 2 chairs my DIL purchased. I bought a chair last year, and yesterday I returned to buy two more. There is nothing too this junky couch. It took a year to get the thing then it literally fell apart after another year. Much to our surprise they also have many styles of sofa's, love seats, and chairs. The last 2 in that list in particular are what confuse me though. You can be sure I'll never buy another product from them. Padded rolled arms. It matches mine exactly (maroon leather), but is bigger. The second came 1.5 months laters and did not bring much. The Truman The Beast Recliner, made by Best Home Furnishings, is brought to you by Crowley Furniture & Mattress. The salesman stated he used to work at the La-Z-Boy store! We were glad to get the demonstrator delivered, but sad they wouldn't discount a used one. 2 months later she calls my wife and said they had a sale 30%. The message is that it is just too bad for you for doing business with us. I went in to Lazy Boy to test the remote on my lift chair to determine if the remote was bad or if the motor in the chair was bad. We purchased a corner sofa so was not cheap. Sold at Upper Room Home Furnishing, stationary Decor-Rest sofas range from about $1,199 to $5,000, in both fabric and leather options. Our first favorite couch from this company, purchased in 2004, lasted through four moves and a decade, and was super comfortable to sit or nap on until the end. We have had a Lay-z-boy sofa on order since October 2020 with no delivery. Paid between $800-$900. We decided to upgrade and get new and I'm really looking forward to receiving it. She is the perfect mix of friendly, professional and knowledgeable. 75*36. The new chair is modern and comfortable of course. My wife contacted the store and they told her that La-Z-boy would not cover this under their warranty because the problem was caused by "continuous exposure to hair product or water from wet hair right after washing it." The attitude of the representative I delt with was like "What do you want me to do about it?" We walked in and two of the female employees were sitting at an open break room in the back and turned and actually laughed at my husband and I. . We received a partial delivery. LUDICROUS! Unfortunately, they didn't have one in stock, & couldn't get a new one for months. 17 months into a perfectly good chair in every other respect I get color vanishing on a big part of my leather and they don't cover it. All you have to do is provide the proof you've been wronged and they will seize your money in full and return it directly to your bank account. Not this customer service person. Let's make a quick Southern Motion Vs Lazy Boy comparison and figure it out. Go see Patty to find the right furniture for you! Paid more but has life time warranty on everything. Found out the extended warranty was only for fabric. Minh was are sales associate and was very helpful. Bang for the buck just isn't there. Our are really the colors which are best by using these sofas. Thank you Linda! I'd rather sit on my floor!!!!! THIS IS A WARNING TOFURNITURE BUYERS. When I recline, I need to force the lever down hard in order for the footrest to not fall. Just like their recliners, chairs, and sofas & sectionals, La-Z-Boy's ottomans are customizable, so you can choose the exact fabric/color to perfect match and complement your other pieces. 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